Manager Customer Success

Location : INDIA AND ASEAN
Work Experience : 8-10 years  
Job Description :
Project Management
  • Work with our APAC clients
  • Develop digital marketing initiatives and programs for IT products and solutions.
  • Manage execution of digital marketing campaigns like webinar, email, search and social marketing etc. for assigned products in assigned markets.
  • Create account marketing plans, timelines and budgets for marketing activities as required.
  • Manage budget within project and marketing plan, track project expenditures and look for cost efficiencies to maximize marketing dollars.
  • Work closely with internal team and external vendors to implement marketing activities and tactics.

Relationship Management

  • Develop and maintain relationships with regional marketing contacts at key client account as assigned.

Strategic Planning Support

  • Provide project recaps indicating success metrics and ROI. Make recommendations based on how to apply learnings to future promotions.
  • Establish and maintain processes to manage scope over the project lifecycle by managing the identification, resolution and escalation of project risks and issues hindering delivery of programs
  • Responsible for coordinating with regional customers for resolving escalated concerns and needs
  • Identifies program success criteria and uses these to anchor program strategies and monitor program execution
  • Attend weekly calls with the client; send out daily and weekly activity reports and ROI analytics to the Client.
About your experience:
  • 8-10 years of proven experience in B2B digital marketing planning and execution.
  • 1-5 years of IT channel marketing experience would be an added advantage.
  • Strong interpersonal and communication skills
  • Strong analytical abilities
  • Project and time management skills
  • Facilitate and manage teamwork across departmental functions
  • Advanced knowledge of Microsoft Word, PowerPoint and Excel and Marketing platforms
  • Knowledge of project management and reporting tools would be added advantage
  • Highly organized and strongly self-motivated
  • Ability to multi-task activities with shifting priorities
  • Quick learner with a positive attitude
  • Strong decision-making, problem resolution and creative thinking skills

Qualifications

  • Graduate in any field
  • MBA Marketing preferred but not mandatory
Reports to: Director – Customer Success

Compensation: – Highly competitive salary, excellent benefits, career growth and a positive work environment. 

Please send your resume to hr@satisfic.com and enter [INSERT JOB TITLE] – Your Name as the Subject Line. Satisfic is an equal employment opportunity employer.

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